Shipping policy

Dispatch

Self Care/ Personal Growth Products

We endeavour to dispatch orders as quickly as possible and our ready-made self care/ personal growth boxes and items are generally dispatched within 1 business day and in many cases are dispatched same day, although this is not guaranteed. Always check the Dispatch & Shipping information tab on the individual product pages before placing your order. If for any reason we're unable to dispatch your order within 2 business days, we will reach out using the contact details provided at checkout to keep you updated and provide additional options.

Corporate Orders

Orders containing Corporate boxes/ branded items take longer to dispatch as we need you to provide the artwork before we can start printing your order. We've listed below our general guide for corporate orders (starting from the day that both you're artwork is approved and full payment has been received):

  • Up to 20 Gift Boxes/ Branded Items - 3-7 working days
  • Up to 50 Gift Boxes/ Branded Items - 10 working days
  • 50+ Gift Boxes/ Branded Items - 4 weeks

These timelines are a general guide only. Some corporate orders may be dispatched quicker than this however during busier periods timelines may be slightly longer. If you have a specific date you need your order by please let us know as soon as possible and we will try our best to accommodate.

Fundraiser Collections

100% of all profits from our fundraiser collections are donated to the dedicated fundraising page. To maximise the funds raised, the fundraiser collection may go live with a pre-order period whereby orders will not be processed and dispatched until after the pre-order period has ended. This allows the initial influx of orders that we tend to see to build up so that we can then print and make the products in larger batches which reduces costs (and therefore maximises the donation for the fundraiser).

Each product that is assigned to a fundraiser collection will have the details of the pre-order period and estimated dispatch start date in the Dispatch Information tab on the product page. If you have paid for express shipping as part of your pre-order we will try our best to prioritise these orders first once the pre-order period has ended.

Please note that the estimated dispatch start date shown on the product page is a guide only and does not guarantee that your order will be dispatched on this date.

Orders received after the Pre-Order period has ended will be processed as soon as possible after all Pre-Orders have been processed.

Delivery

At this point in time we only offer shipping to mainland UK.

In most cases shipping will be fulfilled by Royal Mail however some bulkier orders (for example large Corporate orders) may be fulfilled by another delivery service depending on weight and dimension restrictions.

The shipping methods available for your order and cost will automatically update at checkout.

Please note that delivery times are not guaranteed. We are not responsible for any delay that occurs on the carriers side once a shipment has been dispatched.

Please note we are not responsible for any loss or delay incurred as a result of an incorrect or incomplete delivery address. It is the customers responsibility to ensure that the correct address is entered during checkout.

Please also be aware that any deliveries that have to pass through customs may be subject to random spot checks and unfortunately the box may be opened by a customs officer. For orders that pass through customs while in transit, we are not responsible or able to issue replacements if the box arrives in an opened state.

Staggered/ Split Delivery

What is Staggered/ Split Delivery

Staggered/ Split delivery is one of our services whereby larger orders can be separated into multiple shipments that are dispatched on demand or scheduled over a period of months. It allows our customers to order larger quantities at once to take advantage of our automated discount tiers, without needing to take delivery of all the gift boxes in one go.

Your shipments can be split however you choose. For example, if you order 100 boxes, you can choose to receive these in batches (maybe 4 batches of 25 boxes for example) or you can choose for all of them to be shipped separately to different addresses. This is useful for companies sending wellbeing boxes out to their employees or clients who work from home or are spread across a number of offices.

This service is offered free of charge by EOS BOX. Customers just have to pay the correct shipping fees based on how many shipments and the weight of each shipment.

How to Setup Staggered/ Split Delivery

The setup staggered/ split delivery, order as usual from our Ready-Made Corporate Gift Box range or Corporate Gift Builder on our website and ensure you set the correct quantity in your basket before checking out.  Our Tiered Discounts are automatically applied to your order based on the quantity entered (if ordering 10+).

Be aware that our website does not currently support setting up split delivery at checkout so you will be charged a single delivery fee (as if the whole order is being shipped together). This is fine, just make sure to follow the next step. For the purposes of checkout just set the delivery address to your home or office address even if your boxes will be sent to a range of different recipients.

As soon as possible after placing your order (maximum 24 hours), send us an email to corporate@eosbox.co.uk listing the following information:

  • Your Order Number (EOSxxxxxx)
  • Specify that you would like to use Staggered/ Split Delivery
  • Provide information on how you would like to break down your shipments (this can just be an estimate if you aren’t 100% sure). For example:
    • "We would like a box to be sent directly to a client as and when they sign up for our services"
    • "We would like the boxes to be sent to our office but in batches of 50 at a time. We will let you know each time we're ready to receive the next batch."

On receipt of your email, we will convert your order on our end to use Staggered Delivery and the delivery fee that you were charged at checkout will be converted to a ‘Delivery Credit’. We will then send you a link by email where we will be able to track your deliveries, remaining boxes and remaining Delivery Credit.

We may send you a secondary invoice to top up your Delivery Credit if we suspect it’s going to be too low to cover all of your shipments (based on the information provided in your email) to avoid any delays with future deliveries and make our process as smooth as possible.

Requesting Deliveries & Tracking Delivery Credit

Each time you would like more of your boxes to be dispatched, you just have to let us know by email how many you would like sent and the delivery address. Each new shipment will be dispatched in accordance with our usual shipping policy for corporate items.

Alternatively, if you know in advance when you would like deliveries to arrive (for example work anniversaries or employee birthdays) you can give us all these dates in advance and we’ll make sure your gifts arrive at the right time.

Each time we dispatch more boxes, the cost of shipping will be tracked using the link we sent you and the cost will be taken from your Delivery Credit.

In the rare event that your Delivery Credit gets too low to cover any further delivery costs, we will send an additional invoice for you to top up and we will be unable to dispatch any further boxes until this is completed.

If at the end (once all boxes have been dispatched) you have any remaining delivery credit, this will be fully refunded back to you.

If you have any questions at all about how our Staggered/ Split Delivery process works, please just reach out to corporate@eosbox.co.uk and we'll be happy to help.