Shipping policy

Dispatch

Unbranded Gifts

Boxes from our Ready-To-Go (Unbranded) range generally follow the timelines below:

• 1-2 Gift Boxes - 1-2 working days (often same day)
• Up to 20 Gift Boxes - 2-5 working days 
• Up to 50 Gift Boxes - 5-10 working days
• 50+ Gift Boxes - 2-3 weeks
  

Always check the Dispatch & Shipping information tab on the individual product pages before placing your order. If for any reason we're unable to dispatch your order within the timlines listed above, we will reach out using the contact details provided at checkout to keep you updated and provide additional options.

Please note any products which are listed as 'Pre Order' do not follow these timelines. The estimated dispatch date will be shown in the Dispatch & Shipping information tab on the individual product page.

Branded Gifts

Orders containing branded items take longer to dispatch as we need you to provide the artwork before we can start printing your order. We've listed below our general guide for branded orders (starting from the day that both you're artwork is approved and full payment has been received):

• Up to 20 Gift Boxes - 5-7 working days
• Up to 50 Gift Boxes - 10-15 working days
• 50+ Gift Boxes - 3-4 weeks
  

These timelines are a general guide only. Some branded orders may be dispatched quicker than this however during busier periods timelines may be slightly longer. If you have a specific date you need your order by please let us know as soon as possible and we will try our best to accommodate.

Please note any products which are listed as 'Pre Order' do not follow these timelines. The estimated dispatch date will be shown in the Dispatch & Shipping information tab on the individual product page.

Expedited Dispatch

We understand that sometimes last minute events pop up and you may need your gifts sooner than the timelines listed above. We may be able to offer an expedited dispatch service for your order depending on how soon you need them and size of the order.

Due to the additional workload and longer hours that our staff have to work to complete these in time, last minute orders are subject to an expedited dispatch fee.

To enquire about expedited dispatch and get a quote, get in touch using the form on our Bespoke Corporate Gifting page.

Fundraiser Collections

100% of all profits from our fundraiser collections are donated to the dedicated fundraising page. To maximise the funds raised, the fundraiser collection may go live with a pre-order period whereby orders will not be processed and dispatched until after the pre-order period has ended. This allows the initial influx of orders that we tend to see to build up so that we can then print and make the products in larger batches which reduces costs (and therefore maximises the donation for the fundraiser).

Each product that is assigned to a fundraiser collection will have the details of the pre-order period and estimated dispatch start date in the Dispatch Information tab on the product page. If you have paid for express shipping as part of your pre-order we will try our best to prioritise these orders first once the pre-order period has ended.

Please note that the estimated dispatch start date shown on the product page is a guide only and does not guarantee that your order will be dispatched on this date.

Orders received after the Pre-Order period has ended will be processed as soon as possible after all Pre-Orders have been processed.

Delivery

At this point in time we only offer shipping to mainland UK.

In most cases shipping will be fulfilled by Royal Mail however some bulkier orders may be fulfilled by another delivery service depending on weight and dimension restrictions.

The shipping methods available for your order and cost will automatically update at checkout.

Please note that delivery times are not guaranteed. We are not responsible for any delay that occurs on the carriers side once a shipment has been dispatched.

Please note we are not responsible for any loss or delay incurred as a result of an incorrect or incomplete delivery address. It is the customers responsibility to ensure that the correct address is entered during checkout.

Please also be aware that any deliveries that have to pass through customs may be subject to random spot checks and unfortunately the box may be opened by a customs officer. For orders that pass through customs while in transit, we are not responsible or able to issue replacements if the box arrives in an opened state.

Staggered/ Multi-Address Shipping

What is Staggered/ Multi-Address Shipping

Staggered Shipping is where your boxes will be dispatched on demand when requested by you. For example if you want to send out boxes to new clients as and when they sign up, or if you want us to send them to your office in smaller quantities when you need them.

A big benefit of Staggered Shipping is it allows our customers to order larger quantities in advance which allows you to take advantage of our automated discount tiers. We will then store your giftboxes until you request them to be shipped out.

Single Batch Multi-Address Shipping is where all boxes will be packed and dispatched at the same time, however each box will be shipped out to a different address.

Both services mentioned above are offered completely free of charge be EOS BOX. Customers just have to pay the correct shipping fees based on how many shipments and the weight of each shipment.

How to Setup Staggered/ Multi-Address Shipping

To setup staggered/ multi-address shipping, order as usual from our range of Ready-To-Go boxes, Add Your Brand boxes or Corporate Gift Builder on our website and ensure you set the correct quantity in your basket before checking out. If eligible, our Tiered Discounts are automatically applied to your order at checkout.

Be aware that our website does not currently support setting up staggered/ multi-address delivery at checkout so you will be charged a standard delivery fee. This is fine, just make sure to follow the steps below.

For the purposes of checkout just set the delivery address to your home or office address even if your boxes will be sent elsewhere.

As soon as possible after placing your order (maximum 24 hours), send us an email to hello@eosbox.co.uk stating that you would like to use our Staggered or Multi-Address shipping options.

We will send you a link to a simple form to complete so we can gather the necessary information. Once the form is completed, we will convert your order on our end to use Staggered/ Multi-Address Shipping and the delivery fee that you were charged at checkout will be converted to a ‘Delivery Credit’. We will then send you a link by email where we will be able to track your deliveries, remaining boxes and remaining Delivery Credit.

At the time your order is converted to use Staggered/ Multi-Address delivery, we will use the information you've provided to estimate the approximate shipping fees that will be required to complete your order and will send you a secondary invoice to cover the remaining delivery fees (minus the delivery fee you already paid at checkout).

As part of the form, you may be asked to choose between 'Guaranteed Items' and 'Packed on Request'. It's important you understand the difference between these 2 order types:

• Guaranteed Items* - with this order type, the items that you have selected/ ordered will absolutely be the items that go into your gift boxes. All of your boxes will be packed together and the expiry dates on any perishable items will be noted and emailed to you at the time of packing. It is then your responsibility to ensure that all of your boxes are sent out before the expiry date.
  If any boxes are still remaining after the expiry date, we will not be able to dispatch any further boxes until either the perishable items have been removed or replaced with a new product. This will involve a secondary invoice to be paid for any new items plus a £3.99 per box repackaging fee.
• Packed On Request - with this order type, your boxes will only be packed as and when you request a new dispatch. The benefit of this is you don't need to worry about expiry dates on perishable items as they will be picked from our current stock at the time. However, with this order type, it's worth noting that we do not keep items aside specifically for your order. If our product range changes (for example if we remove a line of biscuits), all of your boxes going forward will need to be picked from the current products we have in stock instead.
  While we don't change our product range very often, it does happen occassionally. In the event that the new product chosen is more expensive than the item you originally paid for, a secondary invoice for the difference will need to be paid before any further dispatches can occur.

Requesting Deliveries & Tracking Delivery Credit

For Staggered Shipping, each time you would like more of your boxes to be dispatched, you just have to let us know by email how many you would like sent and the delivery address(es). Each new shipment will be dispatched in accordance with our usual shipping policy.

Alternatively, if you know in advance when you would like deliveries to arrive (for example work anniversaries or employee birthdays) you can give us all these dates in advance and we’ll make sure your gifts arrive at the right time.

Each time we dispatch more boxes, the cost of shipping will be tracked using the link we sent you and the cost will be taken from your Delivery Credit.

In the event that your Delivery Credit gets too low to cover any further delivery costs, we will send an additional invoice for you to top up. We will be unable to dispatch any further boxes until this is completed.

If at the end (once all boxes have been dispatched) you have any remaining delivery credit, this will be fully refunded back to you.

If you have any questions at all about how our Staggered/ Multi-Address Shipping process works, please just reach out to hello@eosbox.co.uk and we'll be happy to help.